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The Hanover enhances Customer Service Center

IBR Staff Writer Published 14 February 2012

The Hanover Insurance Group has enhanced its Customer Service Center to provide new distinctive capabilities for independent agents and assist agencies take both their commercial and personal lines businesses to the next level.

The distinctive customer service enables the independent agents to provide even more value for their small business and personal lines customers, while creating a consistently excellent service experience.

The Hanover vice president of operations Kristen Park said: "All of our enhanced services were developed in conjunction with our independent agent partners to create a concierge-like experience, which builds on the company's innovative model and is geared to help enable agents' succeed."

Additionally, the enhancements include annual personalized outbound phone call to every commercial customer and the availability of licensed professionals to support agencies that receive inquiries from potential customers.

The company also provides disaster recovery services in case if the agency becomes inaccessible due to catastrophic weather, so their customers' claims questions and insurance needs can still be handled with minimal interruption.